Frequently Asked Questions

Who is Sally Hershberger?
Known for her trendsetting vision and extraordinary skill, Sally Hershberger is one of the most influential and sought-after hairstylists across the globe. As the first female hairstylist whose talent and business acumen enabled her to reach celebrity status, Sally is a personal favorite of directors and celebrities alike and is equally in demand in the world of fashion. In addition to her work with top celebrities and photographers, Sally travels coast-to-coast to work with personal clients in her New York and Los Angeles Salons and in 2008 created her self-titled hair care line, Sally Hershberger.

How can I set up an appointment with Sally Hershberger
To schedule an appointment with Sally or one of the stylists, please contact the salon directly. For the New York Downtown salon, please call (212) 206-8700. For the New York Uptown salon, Sharon Dorram Color at Sally Hershberger, please call (212) 535-3519. For the Los Angeles salon, please call (310) 854-4922.

Are the products tested on Animals?
No, Sally Hershberger products have not been tested on animals.

Do the products contain animal by-products?
No, Sally Hershberger products do not contain animal by-products.

Which products are safe for color treated hair?
All products are formulated to be safe for color-treated hair. Other products may use harsh cleansing agents in shampoos and conditioners which may strip color from color-treated hair.

What is the return policy?
SallyHershberger.com offers a complete refund within 30 days of delivery. Shipping and Handling fees are non-refundable. Products not purchased on sallyhershberger.com must be returned at the point of purchase.

Do your products contain alcohol?
None of the shampoos, conditioners or style primers contains alcohol and most of our styling products do not. Star Shine contains the fatty Oleyl Alcohol which is a non-drying alcohol, as well as SDA Alcohol (Denat.) which can be drying, but we have offset it by using beneficial silicones and natural oils.

Cetearyl alcohol, in the Wreck & Roll Texturizing Cream, is a "fatty" alcohol used to create the creamy texture of most lotions and creams used in skin and hair care products. It is a waxy solid that has moisturizing, hydrating, detangling and smoothing benefits on hair. The type of alcohols you want to avoid include ethyl alcohol or isopropyl alcohol (rubbing alcohol) used in hair sprays and some styling products that is a volatile liquid that will dry out hair and skin. We did not use drying alcohols in our products.